COVID-19 Internet Service Offerings. From NC Department of IT. In response to COVID-19, many North Carolina residents are being asked to work and learn remotely. To help ensure they can access high-speed internet, NCDIT has compiled a list of new and existing free or affordable service offerings from vendors across the state.

Find Free Wifi Hotspots – Major carriers such as Spectrum, AT&T, and Frontier all have hotspots around the North Carolina and the country.  Check out the maps of their locations (note: AT&T does not publish a map of their locations).

Home and Wireless Network Tips and Troubleshooting – With more people working remotely across the globe, we are using more and different parts of our IT infrastructure. These tips will help ensure that your local / in-home network is working as well as possible and may help resolve issues you might experience. [Intermittent Connectivity Issues with Spectrum & Internet Service Providers]

Multi-Factor Authentication – Protect your Duke accounts using Multi-factor Authentication (MFA). MFA requires authentication with a phone or passcode. MFA is required to access most Duke services (VPN, Networked Attached Storage, Duke Box, Duke Email, Duke@Work, etc). Users must have at least 1 option outside of their office phone in the scenario that working from home is necessary!

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Duo – Duke users can register a phone or tablet with Duo Security to use as a second step when logging into a Duke website or system. Duke’s IT Security Office recommends that you register more than one device.

University Remote Access to Duke Computers – Resources that users need to download and install to remote into your Duke computer.

VPN – A virtual private network (VPN) allows you to create a secure connection from your computer to Duke over a public network while working remotely.

An upgraded version(4.9) of Cisco’s AnyConnect VPN client is available now at  On Tuesday, October 20, this upgrade will happen automatically for all active VPN users. The upgraded VPN will work with all operating system versions of Mac, Windows, and Linux. 
Note for Apple users: The current AnyConnect VPN is not compatible macOS 11 (Big Sur). You will need to upgrade to the latest version of the AnyConnect client before it can be used with macOS 11.

  • University employees can access Duke’s private network by downloading and using the Cisco AnyConnect VPN (Virtual Private Network). You can download the VPN client from Please visit University Private Network for more details.
  • Duke Health employees can request VPN access by visiting the Duke Health IT portal –  Duke Health employees can also access many systems and applications using Citrix without using VPN.  Please visit for further information.


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Microsoft Teams – Teams is a team collaboration application that is fully integrated with Microsoft Office 365 and helps your teams work more quickly and efficiently. Microsoft Teams is automatically available to all Duke Office 365 Email and Calendar users. [Get Started] [How To Videos]

The Personal Bookings app, part of the Microsoft 365 suite licensed at Duke, allows you to easily schedule one-on-one appointments. Go to and click on the settings gear icon on the upper right, which opens a settings window where you can enable Personal Bookings.  You will see a link that is unique to your calendar, that you can then share with others.

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WebEx – WebEx is a suite of online meeting tools that allow you to meet with participants inside and outside of Duke using your computer and/or telephone. All Duke Health and Duke University faculty, staff, and students may host and run meetings using Duke’s WebEx service. Recording of Protected Health Information (PHI) is not permitted in Duke Health’s WebEx. [Get Started]

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Zoom – Use Zoom to meet using video, voice, and screen sharing with colleagues across the campus or around the world. With Zoom, up to 300 participants can attend via phone, computer, mobile device, or video conferencing endpoint. [Get Started] [Recommended Settings] [Duke-Branded Background Images] [How To Videos] [Steps to Secure Your Zoom Sessions]

Zoom is available automatically for Duke University campus-based faculty, staff, and students. Duke Health may use Zoom for classes and meetings but NOT for clinical purposes to see patients or exchange PHI. Any meeting with the possibility of PHI may not be recorded. According to Duke’s terms of service, sensitive information may be discussed during a live Zoom meeting when recording is not in use but should not be recorded, typed into a chat session or otherwise stored within Zoom.

Communication (voice, fax)

Call Forwarding (Set Up Remotely) – You can forward your Duke phone to another number, such as your cell phone while working remotely.

Check Voicemail Remotely – If you do not have call forwarding set up or voicemail to email, you can still check your voicemail remotely.

Using efax – eFax is a fax service that makes it easy to send and receive faxes by email and online using your phone, tablet or computer. No phone lines. No printing. No busy signals. 

Voicemail to Email Functionality – Forward your Duke voicemail to your email so you know when you have messages even when away from your Duke desktop phone.

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Jabber – Use Jabber to connect with colleagues individually or in a group to cut down on the amount of email in your inbox. You can also answer your work phone using Jabber.

Productivity Tools

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Box – Duke’s Box is a cloud-based storage and collaboration service for all Duke University and Duke Health faculty, staff and students. With Box, users can access, store and share content securely with Duke and non-Duke users — anywhere, anytime, on any device.

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Microsoft Office 365 (Duke email and Duke calendar)

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Microsoft Office (download and install Microsoft Office applications)


Anti-Virus Software – Duke provides access to free anti-virus software for your personally-owned Windows computer to protect against viruses and malware.